Start Your Claim Now

Just call us on
0800 612 7808
or
We'll Call You

Name:


Email:

Tel:

Free, no obligation advice.

Free consulation

Complaints

We are authorised and regulated by the Ministry of Justice.

It is our aim to resolve any complaint fairly and quickly and any complaint can be made in writing to Smart Assist, PO Box 2568, Henfield, BN5 0BS, by telephone or by email.

A complaint received by any means will be acknowledged in writing within 5 working days of receipt and will be recorded in a complaints log.

We will endeavour to send a final response within 4 weeks. If this is not possible we will send the complainant a holding response explaining why the complaint remains unresolved and indicate when we will make further contact.

If by the end of 8 weeks the complaint remains outstanding we will send the complainant a further holding response explaining why the complaint remains unresolved and indicate when we will make further contact.

We will also inform the complainant of their right to refer the complaint to the Claims Management Regulator.