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Frequently Asked Questions

Am I able to make a claim for compensation?

Can my employer dismiss me if I make a claim against them?

Can I make a claim against a supermarket or shop?

Can you help me with my rehabilitation?

How does Smart Assist get paid?

How long will my claim take?

How much will I get for certain injuries?

What are the exceptional circumstances which may result in charges?

What do I need to do to start my claim?

What does no win no fee really mean?

Who will be dealing with my claim?

Why should I use Smart Injury Assist?

Will I have to go to court?

Am I able to make a claim for compensation?

Every case is different, so we assess each claim on an individual basis. If you have no case, we will tell you. It is not in your interest or ours to proceed with a case we do not feel will succeed.

In most cases the injury must have been sustained within the last 3 years. However, this period can vary. For example:

To get more in-depth advice about your claim, send us an enquiry.

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Can my employer dismiss me if I make a claim against them?

It is not justifiable for your employer to dismiss you for making an accident claim. Laws exist to protect workers from recrimination or unfair dismissal.

Employers have a duty of care to their employees and are consequently responsible for health and safety in the workplace.

Employers are required by law to take out insurance to cover their liability for accidents causing injury to employees. If you make a claim for a work accident your employer’s insurers would pay your compensation.

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Can I make a claim against a supermarket?

If you have had an accident whilst shopping (whether in a high street store, supermarket or other shop) our specialist injury solicitors have the expertise in dealing with your claim efficiently.

More information about claiming against individual supermarkets can be found here.

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Can you help me with my rehabilitation?

At Smart Assist we don't just obtain personal injury compensation. We will also, where appropriate, organise services to aid recovery from the effects of your injury. For example, for whiplash or other muscular injury we may instruct a physiotherapist to provide you with treatment following the accident. If you have Post Traumatic Stress Disorder (PTSD) we may organise counselling sessions to help you overcome your anxieties. We are also able to offer Cognitive Behavioural Therapy (CBT) where necessary.

Our team of medical experts are there to give you all the help and support that you need to make a full recovery from your injuries.

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How does Smart Injury Assist get paid?

We are funded by our member firms referral fee. The member firm dealing with your case will be paid by the party responsible for the accident, or by their insurance company, and you do not receive any less compensation for the provision of our services.

You will keep 100% of the compensation awarded.

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How long will my claim take?

This depends on the circumstances of your case. A straightforward road traffic accident can be settled within a few months, whilst more serious injuries may take longer.

Once we have carried out initial investigations we will be in a better position to anticipate how long it will take. You can be assured that Smart Assist will not delay your claim for personal injury compensation.

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How much will I get for certain injuries?

This is a difficult question to answer as every claim is different For more information and no-obligation advice feel free to contact us or take a look at our compensation guide.

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What are the exceptional circumstances which may result in me incurring charges?

You may incur charges if you fail to cooperate with your solicitor once your claim has begun or if you knowingly provide false information.

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What do I need to do to start my claim?

To begin your claim, call us free on 0800 612 7808 or complete this simple online form and we will call you back.

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What does 'No Win No Fee' really mean?

No Win No Fee means that if your claim is not successful you will not have to pay your solicitor a fee and insurance will cover you against the other sides costs and expenses.

If you win your case you will receive your compensation free of any deductions as your solicitors costs will be paid by the other side. There are very few exceptions to this however you may incur charges if you fail to cooperate with your solicitor once your claim has begun, or if you knowingly provide false information.

One of our no win no fee solicitors will tell you whether your case is suitable for a no win no fee agreement, known as a 'Conditional Fee Agreement' and they will explain the agreement to you clearly before you start a compensation claim. This will enable you to make your claim for free.

Ready to start your claim? Then click here or call us on 0800 612 7808.

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Who will be dealing with my injury compensation claim?

A solicitor from a highly trained team specialising in your type of claim. Claims are dealt on a no win no fee basis. Making a claim is free.

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Why should I use Smart Injury Assist?

At Smart Injury Assist our staff understand that making a claim for compensation can be a daunting task. That's why we ensure that our staff are competent and sympathetic.

 We are able to put you in direct contact with the right solicitor - one who is qualified and experienced with dealing with claims of your type. Your claim will be dealt with on a no win no fee basis.

Once your claim is accepted, you will be provided with a direct contact telephone number and email address to your specialist injury solicitor - so there are no annoying and unfriendly call centres to deal with.

You keep 100% of the compensation awarded.

Ready to start your claim? Then click here or call us on 0800 612 7808.

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Will I have to go to court?

This is possible but highly unlikely. The vast majority of personal injury claims are settled out of court. However, if liability is disputed or you have been unable to agree the value of your claim with the other side it may be necessary for your case to go to court, where a judge will hear the evidence on both sides and give a ruling.

If you do need to give evidence in court, your solicitor will be with you and will provide you will all the support you need.

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